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美國伯騰BioTek Instruments     
美國著(zhù)名的Bio-TeK(原寶特)公司是一家專(zhuān)門(mén)提供高性能生物分析系統的廠(chǎng)家。其主要產(chǎn)品是各酶標儀、微孔板檢測儀，主要應用在藥物篩選、臨床診斷、基因和蛋白研究等生命科學(xué)和醫學(xué)研究領(lǐng)域。在北京建有辦事處，中文名稱(chēng)為：美國伯騰儀器有限公司
BioTek Instruments, Inc. 是微孔板儀器和軟件研發(fā)、生產(chǎn)及銷(xiāo)售領(lǐng)域的全球領(lǐng)先企業(yè)。BioTek 公司創(chuàng )立于 1968 年，創(chuàng )始人是佛蒙特大學(xué)醫學(xué)院的生理學(xué)家 Norman Alpert 博士。憑借對醫院安全與質(zhì)量保證用測試設備解決方案市場(chǎng)的全心投入，BioTek 的生物醫學(xué)部門(mén)逐漸成長(cháng)為該領(lǐng)域最大、最成功的公司之一。抱著(zhù)向新興生命科學(xué)市場(chǎng)進(jìn)軍并充分利用非同位素免疫測定的使用日益廣泛這一契機的美好愿望，BioTek 進(jìn)入了微孔板儀器市場(chǎng)，并于 1981 年推出了自己的第一款微孔板酶標儀。從那以后，BioTek 逐漸發(fā)展成為以微孔板為基礎、旨在提高醫療、制藥、農業(yè)和研究等領(lǐng)域客戶(hù)生產(chǎn)效率的解決方案市場(chǎng)的全球領(lǐng)先者之一。自生物醫學(xué)部門(mén)于 2002 年被出售之后，BioTek 目前的業(yè)務(wù)已完全集中在微孔板儀器、自動(dòng)化和軟件領(lǐng)域，并繼續保持為一家私有家族企業(yè)?？偛眉媸紫瘓绦泄?Briar Alpert 和業(yè)務(wù)發(fā)展副總裁 Adam Alpert（照片見(jiàn)右）對于他們能保持父親一手打造成型的企業(yè)文化，并繼續提供可促進(jìn)生命科學(xué)研究的世界頂級儀器和解決方案而倍感自豪。

獲得更好的響應
打造世界最頂級的微孔板儀器及軟件是令 BioTek 脫穎而出的唯一優(yōu)勢。為清除科學(xué)發(fā)現過(guò)程中的障礙，我們將創(chuàng )新性的開(kāi)發(fā)流程與在客戶(hù)服務(wù)方面毫不動(dòng)搖的全心投入融為一體。BioTek 承諾將不斷超越您的期望，在我們業(yè)務(wù)中的每個(gè)環(huán)節都做到盡善盡美。因此不論與我們的哪位團隊成員聯(lián)系，您都將“獲得更好的響應”。

更好的產(chǎn)品設計
我們的多職能項目團隊具有淵博杰出的專(zhuān)業(yè)知識儲備，包括在分子生物學(xué)、生物化學(xué)、機械學(xué)、電學(xué)、光學(xué)、微流學(xué)、軟件、系統、服務(wù)和制造技術(shù)等領(lǐng)域的專(zhuān)家級知識。今天的各種新產(chǎn)品創(chuàng )新是我們整個(gè)員工團隊認真聽(tīng)取并響應客戶(hù)需求的結果。此外，我們還非常關(guān)注技術(shù)發(fā)展和新應用的趨勢，以確保在設計新產(chǎn)品和改善現有產(chǎn)品時(shí)能具有全新的視角。正是通過(guò)這些措施，我們得以持續不斷地以合理的價(jià)格向客戶(hù)提供更高效的性能和更好的靈活性。

更好的客戶(hù)服務(wù)
從客戶(hù)的角度而言，我們的服務(wù)和支持（不論是售前還是售后）具有與我們儀器的質(zhì)量和性能同等的重要性。我們不僅在盡力實(shí)現這一頂級服務(wù)標準，而且還會(huì )對其進(jìn)行量化評估。我們委托一家獨立機構按月隨機抽取并調查一組客戶(hù)和一組潛在客戶(hù)。這些調查將量化評估我們在售前和售后客戶(hù)支持方面的表現。BioTek 每個(gè)月達到或超越兩個(gè)組期望的比例均高達 95% 以上。

更好的質(zhì)量控制
我們的員工竭誠致力于確保提供高質(zhì)量的產(chǎn)品和服務(wù)。我們持之以恒的改善流程措施包括向客戶(hù)征詢(xún)關(guān)于質(zhì)量和產(chǎn)品功能的反饋意見(jiàn)，然后在產(chǎn)品的設計、驗證、生產(chǎn)和測試中確保產(chǎn)品的性能和可靠性，作為我們 ISO 9001 質(zhì)量體系認證的一部分。這一程序將確保我們所提供產(chǎn)品和服務(wù)的各個(gè)環(huán)節都將經(jīng)過(guò)獨立的審查監督。

產(chǎn)品從設計階段開(kāi)始一直到最終測試，將始終遵從各種美國標準和國際要求。

所有產(chǎn)品均直接或間接地獲得美國國家標準與技術(shù)協(xié)會(huì ) (NIST) 的認可，并獲美國食品藥品管理局 (FDA) 的認證（如適用）。
所有產(chǎn)品均已按保險商實(shí)驗室 (UL)、加拿大標準協(xié)會(huì ) (CSA) 和國際電工委員會(huì ) (IEC) 的標準進(jìn)行型式測試，可確保操作安全。且大多數產(chǎn)品都因成功通過(guò)這些測試和持續進(jìn)行的現場(chǎng)監控而獲得了 TUV 標簽。
為通過(guò)嚴格的電磁兼容性 (EMC) 以確保產(chǎn)品不會(huì )與其他設備產(chǎn)生干擾，并能在客戶(hù)現場(chǎng)可靠運行，我們還新增和修改了一些設計。產(chǎn)品上的 CE 標簽將保證這項測試已成功通過(guò)。
軟件的設計、測試和文檔均遵從 FDA 和 ISO 的指導準則。
在生產(chǎn)階段，多職能團隊將確保所有產(chǎn)品在每個(gè)生產(chǎn)階段都能獲得持續不斷的充分支持。而創(chuàng )新的拉動(dòng)系統技術(shù)和物料管理系統則將縮短從訂貨到交貨的時(shí)間并最大程度地壓縮不必要的開(kāi)支。

BioTek通過(guò)ISO9001/ISO13485認證，是FDA注冊的醫療器械生產(chǎn)廠(chǎng)商，其產(chǎn)品通過(guò)歐盟IVD（In Vitro Diagnositic Directive）認證。BioTek還提供IQ/OQ/PQ認證及FDA CFR21 PartⅡ tools，滿(mǎn)足嚴格的質(zhì)控要求。點(diǎn)擊詳細了解更多有關(guān)BioTek的 質(zhì)量認證.

更廣泛的業(yè)務(wù)網(wǎng)絡(luò )
BioTek 總部位于美國佛蒙特州，可提供全球銷(xiāo)售、服務(wù)和分銷(xiāo)商支持。我們在德國 Bad Friedrichshall 的子公司和協(xié)調中心可為我們的歐洲分銷(xiāo)商提供營(yíng)銷(xiāo)、服務(wù)和技術(shù)支持，并安排技術(shù)和應用專(zhuān)業(yè)人員與我們的分銷(xiāo)渠道緊密合作。BioTek 已在中國、新加坡、印度、法國和英國建立起直接支持機構，并將繼續向其他全球市場(chǎng)擴展直接支持機構的覆蓋范圍。我們將繼續投資以確保我們在全球各地的儀器都能獲得同等水平的服務(wù)。

在超一流的客戶(hù)服務(wù)、技術(shù)支持中心、科學(xué)應用團隊和精通專(zhuān)業(yè)知識的銷(xiāo)售團隊的支持下，我們公司上下對質(zhì)量和價(jià)值的承諾就意味著(zhù)您的流程將快速、高效而成功。從加快藥物開(kāi)發(fā)、促進(jìn)基因組學(xué)和蛋白質(zhì)組學(xué)的發(fā)展到生命科學(xué)研究和臨床診斷，BioTek 都能幫助您獲得更好的響應。

BioTek Instruments, Inc. is a global leader in the development, manufacture and sale of microplate instrumentation and software. The company's origins date back to 1968, when Dr. Norman Alpert, a physiologist at the University of Vermont Medical College, founded BioTek. Dedicated to providing test equipment solutions for the hospital safety and quality assurance markets, BioTek's Biomedical Division grew to become one of the largest and most successful companies in the field. Looking to expand into a growing Life Science market and capitalize on the increasing popularity of non-isotopic immunoassays, BioTek entered the microplate instrument arena, and in 1981 introduced its first microplate reader. Since then, BioTek has emerged as a global leader in microplate-based solutions that increase the productivity for customers engaged in healthcare, pharmaceutical, agricultural and research applications. With the sale of the Biomedical Division in 2002, BioTek today is completely focused on microplate instrumentation, automation and software and continues to be a privately held, family-run organization. Briar Alpert, President & CEO, and Adam Alpert, VP of Business Development, (pictured at right) take pride in maintaining the corporate culture their father inspired and providing world-class instruments and solutions that help accelerate life science research. Click here to see a BioTek History Timeline from 1981 to present.

Get a Better Reaction
Creating the world's finest microplate instrumentation and software is only part of what makes BioTek unique. We combine an innovative development process with unwavering dedication to customer service to help eliminate roadblocks in the scientific discovery process. BioTek promises to consistently exceed your expectations and is committed to achieving excellence in every facet of our business. When you contact a member of our team, you will Get a Better Reaction.

Better Product Design
Our multi-functional Project Teams have a remarkable in-house knowledge base including expertise in molecular biology, biochemistry, mechanics, electronics, optics, micro-fluidics, software, systems, service, and manufacturing technology. Today's new product innovations are a result of our entire staff listening and reacting to the needs of our customers. We also pay careful attention to trends in evolving technology and new applications to provide a fresh perspective when designing new products and enhancements. By doing so, we consistently deliver more performance and flexibility to our customers – at a reasonable price.

Better Customer Service
Customers cite our service and support, both pre- and post-sale, to be equally as important as the quality and performance of our instrumentation. Not only do we strive for this premier level of service, but we also measure it. Each month we commission an independent organization to randomly select and query a group of customers and potential customers. These surveys measure our performance in both pre-sale and post-sale customer support. Each month, BioTek continues to meet or exceed the expectations of both groups by more than 95%!

Better Quality Control
Our employees are committed to maintaining the high quality of our products and services. Our continual improvement process includes soliciting customer input on quality and product features, and then designing, validating, manufacturing, and testing products to ensure performance and reliability as part of our ISO 9001 Quality System registration. This program guarantees independent audits of all aspects of products and services that we offer.

Product compliance to U.S. and International requirements is necessary from the design stage to final test.

Products are directly or indirectly measurement traceable to the U.S. National Institute of Standards and Technology (NIST) and listed with the U.S. Food and Drug Administration (FDA) when appropriate.
Product designs are type tested to ensure safe operation per Underwriters Laboratory (UL), Canadian Standards Association (CSA), and International Electrotechnical Commission (IEC) standards. Most bear the TUV Mark for safety based on these tests and ongoing plant surveillance.
New and modified designs are subject to stringent Electromagnetic Compatibility (EMC) testing to ensure products will not interfere with other equipment, and can be expected to run reliably in customers' facilities. The CE Mark on products guarantees this testing was successfully conducted.
Software is designed, tested, and documented in compliance with FDA and ISO guidelines.
Manufacturing uses multi-functional teams to ensure continuous and adequate support for each product type at each manufacturing phase. Innovative pull system techniques and materials management systems are utilized to reduce lead times and minimize unnecessary costs.

BioTek is ISO9001/ISO13485 Certified, an FDA Registered Medical Device Manufacturer, and has appropriate products in compliance with the EU In Vitro Diagnostic Directive (IVDD). Our quality extends to your laboratory as well. BioTek offers optional validation (IQ/OQ/PQ) and FDA 21CFR Part 11 tools to ensure regulatory compliance. Learn more about BioTek's Quality Commitment here.

Better Reach
BioTek is headquartered in Vermont, USA with global sales, service and distribution support. Our German-based subsidiary and Coordination Center, located in Bad Friedrichshall, provides marketing, service and technical support for our European distribution, along with local technical and application specialists that work in partnership with our distribution channels. BioTek has established direct offices in China, Singapore, India, France, the UK and Switzerland and continues to expand direct support in other global markets. We are continually investing to guarantee the same level of service for our instrumentation worldwide.

Our company-wide commitment to quality and value - which is backed by superior customer service, technical support centers, scientific application groups and a deeply knowledgeable sales force - means your processes will be rapid, efficient and successful. From facilitating the drug discovery process to advancing life science research and clinical diagnostics, BioTek helps you Get a Better Reaction.